"We would like to thank you and your company for the excellent work you have carried out with the clean up at our property after the kitchen fire. We wish that all the companies we have been dealing with regarding this claim were half as good or half as responsive as your company have been after the traumatic effect of the fire
Particularly, we would like to single out Paula Eaton who has been nothing less than remarkably responsive and painstaking in co-ordinating the work. Nothing seemed to be too much trouble for her and we feel we must commend her work to you and your directors.
In addition, Dave, who led the cleanup at site, was again so painstaking and understanding of our situation - just what you need when you have been through such a trauma as this kitchen fire. Clearly, other people have also given us good service but Paula and Dave stand out.
In our opinion - and my wife and I ran our own company at one time employing over 50 staff before we retired - any company would be fortunate to have Paula and Dave as employees, they obviously care highly about their customers and their work.
We have made these feelings known to Martyn Banks, the current Loss Adjuster, and we hope that this gets fed back to the primary insurance company to the benefit of your organisation.
Once again, thank you for all your help and good work."
Don & Brenda Burnham
"May I take this opportunity to thank you and your team for the excellent job they have done in bringing my property back to its original condition.
I am very impressed that everything mentioned on my list has been completed and I must say you have a great set of lads who are very hard working and very knowledgable in what they do. I arrived at the property at 9.15am and they had already starting clearing the property and by the time I returned at 4.30 the property was near enough back to its original condition!!
On my return the team showed me around the property and advised me what they had done step by step, they even offered me advice on how to complete the rest of the work that needs to be carried out!!
Please note it had snowed the day before and the property had no heating or hot water. I did not hear one of the lads complain about this and they just got their heads down and carried on with their tasks.
These gentlemen are a credit to your organisation and I have no hesitation to recommend your business to anyone that requires this type of service. Just to let you know this is the first time I have taken the time out to write to a company about the service I have received!!
Please thank the lads from me again and keep up the great work!!"
Harsy Singh, Private Landlord
"Willmott Dixon has had a close working relationship with CleanSafe Services for a number of years and currently they carry out sewage and flood remedial works, also builders/sparkle cleans both prior to and following handover. I have always found the quality of cleaning to be of a very high standard which my clients demand.
Their response to emergency situations has been exemplary and their willingness to provide help and advice has made them the first choice for both my staff and me when any urgent job is reported.
All in all, CleanSafe Services are a company that I would happily recommend to others and definitely use again."
Terry J Eastham, Customer Service Manager, Willmott Dixon Housing Limited
"I would like to express our sincere thanks to you and your team for the excellent work that you did for us during our molecular contamination problem recently.
I really appreciated your taking the time to come for the on-site inspection and your willingness to participate in the meeting with the team to ensure that we could agree on a decontamination protocol to resolve our problem as speedily as possible.
The teams that came in to complete the decontamination were very professional and followed both the company's recommendations as well as adhering to the additional Health & Safety requirements necessary for deep cleaning within a Microbiology Dept.
The results of all the environmental screens taken and tested post cleaning are proof of the success of the decontamination protocols used.
Whereas, I sincerely hope that we will not have a contamination issue of this type again, it is very reassuring to know that your company would be able to help us out if ever we need you and I would not hesitate to recommend your company to other laboratories with molecular contamination issues."
Alison Westran, Southend University Hospital, NHS
"Thank you once again for responding so quickly to our urgent deep clean requirement for the body stores.
The work was carried out to a very high standard. Thank you."
Nigel Bryant, Project Co-ordinator Imperial College Healthcare NHS Trust
“The service provided by CleanSafe Services was exceptional. To get a cleaning team on site, and working on a Sunday in two hours was amazing.
We had been badly let down, and CleanSafe Services was, for us, a rescue service. Their teams were diligent, hard-working and skilled at what they did. They brought with them all the right equipment, protective clothing and PPE.
What had been a very stressful moment for us became much more relaxed, as we could see that the work would be completed, professionally and thoroughly, and our client would not be let down.
A lot rested on getting this retail unit ready in time, both commercially for our client, and for our reputation, and it’s true to say that CleanSafe Services made it happen by responding so quickly.
They are A1, and I will be using them again, at every opportunity.”
Luke Smith, Carmichaels FM Regional Manager
“CleanSafe’s response has been impressive. Such a critical failure is the nightmare scenario for any sports facility managing a swimming pool. Getting in expert help quickly was key to our recovery.
The flood recovery firm our insurance company appointed was clearly not up to the job, so I contacted CleanSafe very late on Friday night. They had a team on site, with all the equipment they needed early the next morning.
Having CleanSafe on our team helped us to plan our recovery with confidence. We could advise our 2,500 members with certainty, minimising their anxiety and the long-term negative impact of a catastrophic event.
We were able to open some services three weeks after the flood, and complete the recovery in less than three months, which is a remarkable team effort. CleanSafe’s contribution has been pivotal.”
Tom Canning, Charing Cross Sports Club Manager
“The CleanSafe operatives were brilliant. Our showroom was in chaos, with fire officers, building contractors and shop staff everywhere.
But the CleanSafe team got on with their work, quickly and efficiently. There was
water everywhere from the fire hoses, and rubble all over the floor.
Within a couple of hours, the rubble was outside and ready to be disposed of, and the carpet was as good as new. You couldn’t tell it had been flooded.
Safety of the public and staff is paramount in an emergency like this. After that, the most important thing is to start trading again as soon as possible.
CleanSafe’s work was vital to us recovering quickly. We reopened two days after the fire. I couldn’t praise them highly enough.”
Douglas Wilson, Bensons for Beds Store Manager
“CleanSafe Services did a very good job. The standard of their work was high, and they worked very well with the other contractors on site.
At the end of a project like this, time is very limited and we’re under a lot of pressure to complete work and handover by a set date. Having an after builders cleaning contractor like CleanSafe you can rely on to be there, when you need them, and to work efficiently to challenging deadlines is reassuring.”
Bradley Viglino, John Paul Construction Project Manager
“The way CleanSafe Services worked with our insurer’s recovery team was very reassuring. Everything meshed together, and we valued their responsiveness. They understood our need to get the job completed quickly.
They had a real can-do attitude. They clearly knew what they were doing, and they worked closely with the rest of the contractor team to help get us into our home as soon as possible.”
James Sadler, property owner
“CleanSafe Services were fantastic. They had a very positive approach, and their work was of a very high quality. We were using cutting edge drying techniques, and CleanSafe Services was very much up to the task. Completing such a complex and extensive drying process so quickly is on the cutting edge of what is possible.”
Ian Davies, Innovation Property Technical Manager
“CleanSafe’s high level cleaning service is perfect for us. They are highly professional, carry out the work at weekend, when our staff and operations will not be affected, and the quality of their work is always very good.
Ensuring our building looks in very good condition, as well as being maintained to a high standard is very important. We have clients visiting us from all over the world. We want their first impression reflect the excellence of our service.
Keeping the guttering in good order is very much part of that approach.”
Facilities Administrator, IT company
“I had done what I could to clean up but there was still the smell of smoke and I realised we needed to get in specialist cleaners, which is why I contacted CleanSafe.
They responded very promptly and were very efficient. Obviously they have the right expertise and cleaning techniques to clean up this sort of smoke damage quickly.”